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Returns & Refunds

We want you to be happy with your purchase.

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If you’re not completely satisfied, you can return your item within 30 days of receiving it for a refund or exchange.

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To be eligible for a return:
• Items must be unused and in their original condition  
• Items should be returned in original packaging where possible  

 

If your item is faulty or damaged:
Please contact us with your order number and a photo of the issue. We will resolve this for you as quickly as possible.

 

Change of mind:
• You must notify us within 14 days of receiving your order  
• Items must be returned within 14 days of notifying us  
• Return postage is the responsibility of the customer  
• Original delivery costs are non-refundable  

 

Delivery issues:
If your order has not arrived within a reasonable time, please contact us and we will assist you.

To start a return, contact:

support@darbypritchards.com

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